End of Contract & BVRLA Fair Wear & Tear Guide
I returned the spare key / service book later. Why have I been charged?
As mentioned at the top of the page, missing items such as keys, service books and parcel shelves must be available at the point of collection. If not, these items will be deemed as missing and are therefore chargeable under the relevant BVRLA guidelines. This applies even if you subsequently locate these items and return them at a later date.