Maintenance and downtime management

Keeping your vehicles on the road and your drivers safe Maintenence Downtime Management

Vehicle maintenance is essential, but making this inconvenient for your drivers isn’t. When your cars are off the road, time is money. Minimising downtime doesn’t just cut costs, it can also improve the efficiency of drivers and ensure they have access to a vehicle when they need it.

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We maintain nearly 30,000 cars in the UK, with access to a preferred service repair network of over 5,000 repairers. This consists of franchised dealers and independent repairers, providing national coverage for all makes and models, who are committed to keeping your cars moving and your drivers safe.

We provide an on-line or telephone booking service for drivers, which means we take away the hassle from your drivers, allowing them to get on with their job. They can choose from a collection and delivery service or a courtesy car on a date to suit their needs, then leave it to us to make the arrangements and confirm the booking.

Our knowledgeable team is experienced in identifying the fastest, most cost effective way of getting your vehicles maintained or repaired, then getting them back on the road as quickly as possible.

Many of our maintenance experts have spent time working in the motor trade, meaning we have the technical expertise required to manage your vehicle fleet’s maintenance efficiently. We use this knowledge to constantly challenge and improve on repair processes, and we never compromise on quality.

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HOW IT WORKS

Time-efficient solution

To ease both your operational and administrative challenges, we provide you with a booking service (phone or on-line) to reduce any inconvenience to drivers and to arrange a date that fits with your schedule. This is backed up by our dedicated technical support team who deal with any issues behind the scenes without need for your involvement.

Complaint and issue management

Our team works closely with both you and the repairer to deal with any issues encountered immediately, ensuring they are followed and resolved as quickly as posisble. We raise and deal effectively with manufacturer cases in the interest of the customer.

Vehicle expertise

Our knowledgeable team identifies the fastest, most cost-effective way of getting your vehicles maintained and back on the road as quickly as possible. They constantly challenge and improve repair processes. They also analyse your fleet’s maintenance and cost data to help you improve efficiency and reduce costs on an ongoing basis.

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THE BENEFITS

We know that having a fully operational vehicle fleet is often business critical, so we make your business priorities, our first priority.

  • Access to on-line or telephone booking service, minimising driver inconvenience
  • Dedicated maintenance management and technical support teams
  • Expert job routing to ensure maximum efficiency and cost control
  • Market-leading online systems, providing end-to-end maintenance authorisation
  • Vehicle progress updates in the event of off road events
  • Proactive account management, working with you to develop cost-saving initiatives
  • Integrated complaint and issue management
  • Relief vehicle management
  • Safety-first approach – we ensure that all repairers have a quality control process and are individually audited

Our fleet services

We provide a range of fleet services to support your car and van fleet operations. Find out more about each service via our fleet services page.

We also help businesses across the UK finance their car fleets. Our funding overview page helps you work out which finance model will best suit your business. Or, for impartial advice, speak to one of our expert fleet consultants on 0343 351 9073.

Get in touch