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Existing customers

For information and contact details relating to your existing vehicle contract, or if you have recently placed a new order, please visit our Existing Customer page where we have answered the most commonly asked questions. If you can't find what you need there, please fill out the contact form below.

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In light of Government lockdown measures, we have carefully considered and reviewed our services in line with guidance provided by the UK Government and BVRLA, ensuring our supply chain partners are able to continue operate safely.

We are working alongside our partners and network to ensure there is as little disruption as possible to our customers. We want to assure you that customer and colleague safety remains our number one priority.

We have put together a list of FAQs to help answer some of your questions, alongside relevant contact details. Please can we ask you to read these to see if it will help answer your query, before calling us.

Read FAQs


Trowbridge Office and Workshop

Hakuba House
White Horse Business Park
BA14 0FL

Newbury Office and Facilities

Kiln House
River Side Lane
RG14 2NU


Marketing and press

For any media or press enquiries, please contact our Marketing Team by emailing us at

Please note, these contact details are for marketing and press purposes only. The team will not be able to transfer you to the relevant team for existing customer enquiries.




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Make a Complaint

We're sorry to hear you are unhappy with our service. Please submit a complaint form so we can try to resolve the matter for you quickly and efficiently. You can view our complaints policy and process below.

Make a complaint