Connected Services FAQs

In-vehicle Connected Services iStock_91260325.jpg

What are ‘Connected Services’?

These services will differ by vehicle manufacturer but may include predictive fault diagnosis, infotainment (traffic, music) or control of your vehicle (engine start, unlocking). Some connected services require the collection of vehicle data. Please check with your local dealership or visit the vehicle manufacturer’s website for full details on connected services available to you. It is important that you read the terms and conditions of each manufacturer’s agreement so that you are fully informed.

How do I know if I have access to a connected service in my car?
Your local dealership may be able to advise you on this. Alternatively, you can visit the vehicle manufacturer’s website.

What are the benefits of having/using a connected service?
These will vary by vehicle manufacturer but may include the ability to avail of remote door locking/unlocking, real-time traffic information, etc. Please contact your local dealership or visit the manufacturer website for further information.

What kind of data does it capture?
The data will vary by each vehicle manufacturer. It is important that you read the terms and conditions of each manufacturer’s agreement so that you are fully informed.

How do I activate a connected service?
This will vary by vehicle manufacturer. Your local dealership may be able to advise you on how to activate any connected services available to you. You may also find the information you need on the vehicle manufacturer’s website. It is important that you read the terms and conditions of each manufacturer’s agreement before activating connected services, so that you are fully informed.

Will there be a charge if I activate my connected services?
This will depend on each vehicle manufacturer’s policies. Pricing, terms and conditions do vary. It is important that you read the terms and conditions of each manufacturer’s agreement so that you are fully informed.

If I choose to activate a connected service, should I inform Hitachi Capital Vehicle Solutions?
No, there is no need to inform Hitachi Capital Vehicle Solutions. You will need to agree to the vehicle manufacturer’s terms and conditions on the use of connected services, as the agreement relating to the use of connected services is between you and the manufacturer. However, once your vehicle is returned to us at the end of your lease agreement, it is your responsibility to cancel your connectivity agreement.

If I experience any problems with my connected service once activated, can I contact Hitachi Capital Vehicle Solutions for assistance?
Should you experience any problems, you should contact your local dealership as the agreement relating to the use of connected services is between you and the vehicle manufacturer.

Where can I find the manufacturer’s connected service terms and conditions?
These can normally be found on the vehicle manufacturer’s website. Alternatively, if you are having any difficulties in finding the terms and conditions, please contact your local dealership. The vehicle manufacturer may change their terms and conditions on a regular basis, so it is important that you remain informed.

I don’t know which dealership to contact. How do I find the right one?
These can normally be found on the vehicle manufacturer’s website.

Why has Hitachi Capital Vehicle Solutions changed their policy on the use of connected services?
We recognise that for many drivers, connected services are an important part of their vehicle choice and want to support our customers and drivers in getting the most from their vehicles.

How do connected services work for a fleet with multiple vehicles?
Each vehicle manufacturer offers different connectivity services, therefore you will need to agree to each relevant manufacturer’s connectivity terms and conditions.

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