What to do if you've been in an accident
Accidents happen, but our first priority is your safety. no matter how careful you are. Below are simple instructions and information on what to do if you have been involved in an accident.
Stop and turn your engine off
Following an accident, no matter how minor, you must stop. Turn your engine off, but keep your hazard lights on to make other drivers aware you have stopped.
Call for help
Note your location and call the emergency services if someone is injured or the vehicles are in a dangerous position in the road. Remain at the scene until the emergency services arrive. If you do not need emergency help, swap information with the other driver (details below) before you leave the scene.
If it is safe to do so, record the following information at the scene:
- Names, addresses and contact numbers of any drivers, passengers and witnesses
- Any injuries sustained by yourselves or others
- Registrations and insurance details of those involved
- The damage to vehicles
- Time and date
- Weather conditions and anything unusual about the road quality or lighting
- Photograph the positions of the vehicles involved
Our maintenance pack covers all breakdown requirements as a result of wear and tear, or mechanical failure, until the end of the agreement. Manufacturers will provide a breakdown service for at least the first year of your vehicle’s first registration date as standard, after which, you will then default to our breakdown preferred supplier, the RAC, who offer a 24/7 service.
The RAC will aim to be with you within 60 to 90 minutes of you notifying us of your breakdown and will do their best to get you back on the road as quick as they can. If they are unable to repair your vehicle road-side, you and your vehicle will be recovered to a safe location.
Roadside assistance and a home-start service is available for all emergencies however, costs of accidental damage or damage caused by negligence or misuse may be recharged. This includes recoveries as a result of tyre damage.
What to do if your vehicle has been written off
If your insurance company has confirmed that your vehicle needs to be written off, please call us to let us know. We will require the following information during the call:
- Date of incident
- Approx. mileage
- Insurance company name and contact information
- Claim reference number
- Excess amount
Please ask your insurance provider to email us directly where we can share a copy of the V5, along with any other supporting documentation which will be sent to them with the settlement figure.