Phase two: implementation

Your customer account manager will be stationed permanently within our business and is responsible for ensuring the smooth running of your account. They will liaise between you and our internal departments to make sure that deliverables are completed to plan and that Hitachi Capital is continually adding value to the running of your fleet. The customer account manager will also manage your dedicated customer services team, who are responsible for dealing with incoming enquiries from drivers on a daily basis.

After the start-up meeting the implementation team will run the first process workshop with your key stakeholders, to fully map out the requirements of your fleet. This will enable our team to further understand your fleet’s needs and also allow for any discrepancies in your current processes to be mapped out and addressed as necessary. The workshop will ensure that the implementation process will run as smoothly as possible for all parties concerned, by setting out achievable timescales for each of the deliverables.

Our internal build management team will place orders for the vehicle chassis and ancillary equipment from the manufacturers. Any one build might require input from up to seven suppliers, so the process is very tightly managed by our comprehensive e-procurement system. This system enables the build management team to report back to you at agreed intervals the progress of your build. As well as positive progress reports, in the unlikely event of any unforeseen setbacks or delays, the team will ensure you are kept informed and up to date.